![]() is significantly different from the sample or description.has a problem that would have stopped someone from buying the item if they had known about it.You can choose a refund or exchange if an item has a major problem. If a product that you have purchased from one of our stores does not meet expectations of the item as it was advertised, or the product is faulty, then please return the product to where you made the purchase for an exchange or refund, in accordance with Australian Consumer Laws. Please note you would be responsible for returning the product, as well as the original cost of shipping. We are not required to provide a refund or replacement if you change your mind, however in most cases we will be happy to as long as the product is sealed in their original packaging, unused, unopened and in brand new resalable condition and it is within 30 days of your original purchase (or delivery date if shipped) If your purchase was from our retail stores, please contact the store directly. If you have any concerns regarding your purchase, please contact us. If you urgently require a product, please contact us beforehand via View moreĪt Good Games, we want our customers to be completely satisfied with their purchases. At our discretion we may choose to ship part of your order early to ensure you receive it as soon as possible. Orders that contain both p reorders and regular products will be shipped when all products are available. Please note if cancellation of a preorder product takes you below our free shipping threshold, you may be charged shipping. Preorders can easily be cancelled prior to shipping, simply let us know via email with your order number. If the ETA is changed significantly, you will be notified as soon as possible. These release dates are sourced from our suppliers and manufacturers and are subject to change. as shown by (Preorder) in the name as well as during checkout, we will do our best to ship on or before the estimated release date (shown by "ETA"). If your order contains a preorder product. Please take the time to check the following conditions for preorder products. At a launch last summer, an EZ-Up which apparently was not stacked down properly tumbled end over end and into a spectators car, causing minor damage but it cost about $800 to fix it.Good Games has been in business for over 15 years and we take pride in offering reliable preorders for our customers. I like to hammer the stakes in at a sharp angle, nearly 45 degrees, which makes it harder for a stake to pull out than from pounding them in close to vertically. In any case, always stake down your canopies. If my EZ-Up Sierra goes bad, Ill definitely replace it with a First Up. Wal-Mart has them, currently for under $89. Thats part of why they are easier to set up, and definitely why they are easier to take down. The First UP design has the locking pins as part of an external assembly, both for the top portion and for the leg extensions. Also, most other canopy designs have the pop-out locking pins on the inside of the leg, where it is possible for the locking pins to get stuck inside of the leg and not pop out. But its a lot easier with the First Up than others. When trying to lock the canopy, the last six inches or so is usually pretty tough to force up and lock. ![]() The First Up is EASIER to put up than any of the others. We usually help each other set up canopies, so Ive had experience with a number of canopy types. Two club members have a First Up 10 x 10 canopy, which is a true 10 x 10 (vertical legs). I got it for $50 as a fall close-out at Harbor Freight in 2004. I myself have an EZ-Up Sierra, which is one of those 10 x 10s that actually is close to an 8 x 8 (since they go by the leg footprint and the legs are angled). Our club members have a variety of canopies, EZ- Ups, QuckShades, and First Ups.
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